By accepting this Agreement, you confirm that you have read, understood and agree to be bound by all of its terms. Limited Liability Company “Iceflow”, acting through its General Director Sergey Yuryevich Maksimov, duly authorized under the Company’s charter (“Iceflow”, “Company”, “we”, “us”), and the person accepting this offer in accordance with Article 437 of the Civil Code of the Russian Federation (“you”, “User”), together with any applicable third parties, enter into this Agreement regarding your use of the website available at https://iceflow.pro and the materials, products and services offered through it. The current version of this Agreement is published at user-agreement.
1. Definitions
1.1. Unless the context requires otherwise, the following terms have the meanings set out below:
“Order” means a request properly submitted by the User through the Website evidencing the User’s intent to purchase a product and/or obtain access to a product or service offered through the Website, including access to delivery where applicable.
“Provider” means an individual, sole proprietor (individual entrepreneur) or legal entity that lists and/or provides Products through the Website.
“Company” means Limited Liability Company “Iceflow”, a legal entity incorporated under the laws of the Russian Federation, OGRN 1255000078596, registered address: Russian Federation, 141707 Moscow Region, Dolgoprudny Urban District, Dolgoprudny, Sportivnaya St., 11B, office 217.
“Product” means digital content (including structured sets of video recordings, text materials and related assignments), and/or any other goods or services offered through the Website, the exclusive rights or rights of use to which belong to the relevant Provider at the time such Product is listed on the Website.
“User” means any person who accepts this offer and uses the Website, including by registering an account and/or placing an Order. The Agreement is available at user-agreement.
“Website Rules” means the rules mandatory for all Users and continuously available at usloviya-polzovaniya-sajtom.
“Website” means the website located at https://iceflow.pro and all associated pages, features, content, software and functionality.
“Agreement” means this User Agreement, including any appendices and incorporated documents referenced herein.
“Parties” means the User and the Company.
“Company Account” means the Company’s bank account specified on the Website, or an account held by the Company with a payment agent, as indicated on the Website.
“Electronic Access” means a record in the Website’s systems confirming the status of an Order and the User’s right to access a Product, and the Provider’s obligation to make the Product available in accordance with the applicable terms.
“Authentication” means activation of the User’s account by entering a phone number and a one-time code received via SMS into the authentication form made available on the Website.
1.2. Any capitalized term not defined above shall be interpreted in accordance with applicable law.
1.3. Headings are for convenience only and do not affect interpretation.
2. Scope and Purpose
2.1. Subject to this Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Website for its intended purposes. You agree to use the Website in compliance with this Agreement and applicable law.
2.2. The Website enables Users to (i) view information about Products, (ii) place Orders, (iii) complete any steps required by a Provider (including registration and payment where required), and (iv) obtain Electronic Access to Products. The Company may add, modify or remove Website features at its discretion.
2.3. The Company operates as an information aggregator and marketplace platform within the meaning of the Law of the Russian Federation dated 07.02.1992 No. 2300-1 “On Consumer Protection”. Unless expressly stated otherwise, the Company does not itself provide the Products and is not the organizer, seller or service provider. Any obligations relating to Products arise between you and the relevant Provider and/or other third parties.
2.4. Where you purchase Electronic Access by transferring funds to the Company, the Company undertakes to make such Electronic Access available to you in accordance with the applicable terms. In certain cases, the Company may act as an agent in accordance with Article 1005 of the Civil Code of the Russian Federation (acting in its own name but at the Provider’s expense, or acting in the Provider’s name and at the Provider’s expense), as applicable under agreements between the Company and Providers.
2.5. Unless the Website expressly indicates that a Product is provided by the Company, any Product presented on the Website shall be deemed an offer by the Provider to enter into a contract for services and/or sale of goods. If Provider information is unavailable due to technical reasons, you may request it from the Company.
2.6. You agree that the Company may assign or transfer its rights and obligations under this Agreement to any third party. You may not assign your rights under this Agreement without the Company’s prior written consent.
3. Company Rights and Responsibilities
3.1. The Company may suspend or terminate your access to the Website (in whole or in part) if the Company reasonably believes you have violated this Agreement, Website Rules or other applicable requirements.
3.2. The Company may refuse to process an Order at its discretion. If payment has been made for Electronic Access through the Company, the Company shall either issue Electronic Access or cancel the Order and refund the payment in accordance with the applicable terms.
3.3. The Company may update, modify or discontinue any part of the Website, and may temporarily suspend the Website for maintenance, security, or technical reasons.
3.4. The Company may use User data for marketing purposes to the extent permitted by applicable law and the Company’s privacy documentation. You represent that any data you provide is submitted voluntarily and lawfully.
3.5. The Company may send you transactional, informational and promotional communications by email, SMS and other means described on the Website. By accepting this Agreement, you consent to receive such communications, subject to opt-out options where required by law.
3.6. The Company may verify your information and request identity documents where required by applicable law or by the terms of a specific Product. If you fail to provide required information, the Company may restrict your access to the Website.
3.7. The Company may provide support and consultations related to ordering, confirmation and payment, including contacting you using the phone number or email address you provided.
3.8. The Company may determine and implement reasonable methods of user identification and security measures across its systems.
3.9. The Company will make reasonable efforts to inform you about Order status and payment receipt. You acknowledge that email delivery depends on third-party providers.
3.10. Funds received by the Company are recognized as the Company’s revenue only to the extent such funds constitute payment for the Company’s services. Where the Company receives payments on behalf of a Provider under an agency arrangement, such funds are not the Company’s revenue and may be transferred to the Provider in accordance with the relevant agreement.
3.11. Information about available payment methods is displayed on the Website during checkout. Payment processing rules are determined by the relevant payment service providers.
4. User Rights and Responsibilities
4.1. You agree to review the current version of this Agreement each time you use the Website.
4.2. You agree to comply with the Website Rules and all applicable laws and regulations.
4.3. You agree to provide accurate, current and complete information when using the Website and to keep it updated where necessary.
4.4. You are responsible for reviewing your Order details before submitting an Order and bear full responsibility for the accuracy and legality of information used to place an Order.
4.5. Before placing an Order, you agree to review the Product description, registration terms, applicable requirements and any additional conditions imposed by the Provider. If any condition is unclear, you agree to clarify it before placing an Order or refrain from placing the Order.
4.6. You may choose among the payment methods available on the Website. You are responsible for reviewing the rules and terms of the chosen payment method as provided by the relevant payment service provider.
4.7. Refunds. Where applicable, you may submit a request to withdraw from participation and/or request a refund within 30 calendar days after purchase and the grant of Electronic Access. Refund requests may be submitted via your account dashboard (where available). Refunds may be issued less the Provider’s documented costs, which shall not exceed 10% of the Order price, unless otherwise agreed between you and the Provider. The Provider may authorize the Company to process the refund on the Provider’s behalf, and you agree to accept such performance from the Company.
4.8. The Company is not responsible for a Provider’s failure to fulfill refund obligations, cancellation or rescheduling of a Product, or other Provider actions. Claims related to such matters must be addressed directly to the Provider using the details published on the Website or in public registries. If you cannot identify a Provider, you may request Provider details from the Company, and the Company will provide them where feasible.
4.9. You agree to pay the full Order amount (directly or through third parties). Upon successful payment, Electronic Access is deemed sold, and you acquire the right to access the Product or receive the applicable service, subject to the relevant terms.
5. Ordering and Electronic Access
5.1. To place an Order, you review the Product information on the relevant Website page.
5.2. To place an Order you must:
5.2.1. select the Product;
5.2.2. provide the required information on the Product page (such information must be accurate and sufficient);
5.2.3. confirm the accuracy of the provided information and submit the Order by clicking the appropriate button.
5.3. The Company confirms acceptance and processing of an Order by sending a message to the email address you provided, unless an alternative confirmation method is specified on the Website.
5.4. If payment is required, you will be redirected to the payment page to complete payment using the available options. Once payment is completed, the Company will notify you of payment receipt and will create and/or provide Electronic Access in accordance with the applicable terms.
5.5. Payment is deemed made when funds are credited to the Company Account. From that moment, obligations under the applicable Product terms arise between you and the Provider, and the Company’s obligation to provide Electronic Access arises as set forth herein.
5.6. If a third party makes payment on your behalf, all rights and obligations related to that payment arise for you. Such third-party actions are deemed performed in your interest and do not create obligations between the Company and such third party.
5.7. You participate in and/or use Products in accordance with Provider rules and terms.
6. Disclaimers and Limitation of Liability
6.1. Product information and other materials may be provided by Providers and/or third parties. The Company does not have the technical ability and is not obligated to pre-screen, approve or verify all such materials.
6.2. The Company does not warrant that any information on the Website is accurate, complete, reliable or up to date and is not liable for errors or omissions in such information, or for any damages arising therefrom.
6.3. The Company acts as an information intermediary within the meaning of Article 1253.1 of the Civil Code of the Russian Federation and provides informational support for transactions between Users and Providers.
6.4. You use the Website and any materials obtained through it at your own risk. To the maximum extent permitted by law, the Company is not liable for any direct or indirect damages arising out of or related to your use of the Website.
6.5. The Company represents that it maintains properly executed contractual relationships with Providers. If you incur actual damages solely due to the absence of properly executed contractual relations between a Provider and the Company, the Company will compensate such actual damages.
6.6. The Company is not responsible for the conduct of Users or third parties on or off the Website.
6.7. The Company does not guarantee that:
6.7.1. the Website will meet your requirements;
6.7.2. results obtained through the Website will be accurate or reliable;
6.7.3. the quality of any Product, service, information or other material obtained through the Website will meet your expectations;
6.7.4. the Website will be uninterrupted, timely, secure or error-free;
6.7.5. any defects will be corrected.
6.8. The Website may be unavailable from time to time due to maintenance or technical reasons. The Company has no obligation to provide prior notice of such downtime.
6.9. To the maximum extent permitted by law, the Company’s total liability to you for any and all claims arising out of or related to this Agreement shall be limited to 5,000 (five thousand) Russian rubles, except as expressly provided in Clause 6.5 above.
6.10. The Company is not responsible for a Provider’s failure to comply with Provider rules or to deliver Products or services.
6.11. You assume full responsibility for placing Orders and for any issues arising during registration, ordering, confirmation or payment, including issues caused by your errors or negligence.
7. Personal Data
7.1. By submitting personal data via the Website (including during registration, ordering and checkout), you consent to the processing of your personal data with and without automation by the Company and, where applicable, by the relevant Provider, in accordance with applicable law and the Company’s privacy documentation.
7.2. You acknowledge that personal data processing may be carried out based on the grounds provided by Federal Law No. 152-FZ dated 27 July 2006 “On Personal Data”, including clauses referenced in Article 6 thereof, as applicable.
7.3. The Company and/or Providers may process the following categories of personal data:
7.3.1. full name;
7.3.2. contact phone numbers;
7.3.3. email addresses;
7.3.4. interests;
7.3.5. delivery addresses (where applicable).
7.4. Purposes of processing include performance of agreements and marketing activities.
7.5. Processing operations may include collection, recording, systematization, accumulation, storage, clarification (updating), extraction, use, transfer (distribution, provision, access), anonymization, blocking, deletion and destruction.
7.6. Disclosure of personal data to third parties is carried out in accordance with applicable law and agreements between the Parties.
7.7. By registering for a Product, you acknowledge that your personal data may become available to Providers administering such Product.
7.8. Personal data will be processed until liquidation of the Company and/or discontinuation of the Website (whichever occurs later), unless a different retention period is required by law.
7.9. You may withdraw consent to personal data processing by sending a written request to
7.10. The Company may continue processing personal data without consent where permitted by law, including in cases set out in Federal Law No. 152-FZ.
7.11. The Company’s Personal Data Processing Policy is publicly available at obrabotka-personalnykh-dannykh.
8. Governing Law and Dispute Resolution
8.1. This Agreement and any disputes arising out of or related to it shall be governed by the laws of the Russian Federation.
8.2. The Parties will attempt to resolve disputes through good-faith negotiations. A Party asserting a claim shall send the other Party a notice describing the claim and supporting evidence.
8.3. Notices under Clause 8.2 must be sent by the User to
8.4. The receiving Party shall respond within 15 (fifteen) business days of receiving a compliant notice.
8.5. If the Parties do not resolve the dispute within 17 (seventeen) business days from the date the notice is sent, the dispute shall be submitted to the Arbitration Court of Saint Petersburg, or to a court of general jurisdiction at the Company’s location, as applicable.
9. Effective Date and Changes
9.1. The version of this Agreement published at user-agreement contains all material terms and constitutes the Company’s offer to enter into this Agreement on the terms set forth herein.
9.2. Acceptance of this offer occurs when a person performs the following actions:
9.2.1. reviews the Agreement;
9.2.2. enters registration details and confirms their accuracy by clicking the relevant button.
9.3. Upon clicking the button and completing the above steps, this Agreement is deemed concluded.
9.4. Either Party may terminate this Agreement at any time. The Company may terminate the Agreement by posting a notice on the Website and/or sending you a notification; termination becomes effective upon such posting and/or sending. You may terminate by sending an email to
9.5. The Company may amend this Agreement unilaterally by publishing an updated version at user-agreement. Continued use of the Website after publication constitutes acceptance of the updated terms. If you do not agree, you must stop using the Website.
9.6. The Parties may exchange documents electronically using qualified electronic signatures in accordance with Federal Law No. 63-FZ dated 06 April 2011 “On Electronic Signature”.
9.7. If you do not agree with this Agreement and/or any changes, you must immediately stop using the Website and terminate this Agreement as set forth in Clause 9.4.
10. Company Details
Limited Liability Company “Iceflow”
Registered address: Iceflow LLC, 141707 Moscow Region, Dolgoprudny Urban District, Dolgoprudny, Sportivnaya St., 11B, office 217
INN: 5047319257
OGRN: 1255000078596
Bank account: 40702810200810059270
VTB Bank (PJSC), Central Branch
BIC: 044525411
Correspondent account: 30101810145250000411
